Thanks to our unique telecom infrastructure and highly qualified agents, our customer service team can provide your customers with an extraordinary experience.
24/7 customer contact
Always available at any time of the day.
Use of the latest technologies
We deploy the newest technologies to bring you the most innovative solutions
Professionals in various languages
Our team of professionals is proficient in several languages.
Permanent project manager
Trust on our skilled and dedicated project manager
Time to Market within 4 weeks
Our fast time to market puts your leads in motion
What do we offer?
What can you expect from us? Discover the benefits:
- Helpdesk Outsourcing
- Customer Support
- Customer Care
- Virtual Reception
- Emergency Line (24/7)
- Digital Support (chatbot / AI)
Why companies should outsource their customer service
In the dynamic world of business, efficiency is essential. Outsourcing customer service provides companies with a strategic solution to reduce operational burdens and focus on core activities. First, outsourcing reduces the workload of internal teams, allowing them to concentrate on tasks that directly contribute to the company’s growth and development. Customer service requires significant time and resources, and by transferring this responsibility to specialized external partners, companies can maximize their operational efficiency. Moreover, outsourcing often provides access to experienced professionals with in-depth knowledge of customer interactions and problem-solving techniques. These experts are well-equipped to handle complex situations and improve customer satisfaction, enhancing the company’s reputation and fostering customer loyalty. Another benefit of outsourcing is expanding customer service to a 24/7 operational model, making companies accessible worldwide and serving customers anytime. In short, outsourcing customer service offers companies a cost-effective and strategic approach to improving service quality, increasing operational efficiency, and focusing on growth initiatives.
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The pros and cons
Insights into strengths and areas for improvement
Outsourcing customer service allows both you and your customer to take a moment to reflect on the service or sale that took place some time ago. In this way, a customer can express your service’s specific and unique aspects but also point out areas that need improvement. By outsourcing customer service, you gain insight into the strengths and areas for improvement. At the same time, calls give your customers the feeling that their opinions matter.
Prevent minor issues from becoming more significant problems
Especially when you have a good relationship with your customers, it may be difficult for them to voice their opinions about something they believe needs improvement. Calls provide an accessible way to address these issues. By offering your customers an easy way to report small issues through outsourced customer service, you prevent these from potentially turning into bigger problems in the future. Phone conversations are thus an efficient way to resolve issues.
What exactly do we do when outsourcing customer service?
We have contacted your customers by phone for the past six months. Professionally and in a way that perfectly suits your business and customers, we gather feedback on how they experienced your service. Topics that will be covered include:
- Satisfaction with delivered products/services
- The quality of your account manager
- Billing-related service
- The delivery process
- Aftersales
What does outsourcing customer service yield?
Flexxvoice does not use a standard script but emphasizes a personal approach. The calls made by our professional customer service agents offer you several advantages, such as:
- Insight into your service and sales apparatus
- Insight into the level of customer (dis)satisfaction
- Insight into how customers perceive the billing and delivery policy
- Gaining more business from the same customer
- Valuable feedback for the account manager
Outsourcing customer service provides valuable insights/feedback and can lead to more business.
Service for existing and new customers
Building and maintaining warm relationships with your customers
Many companies are reasonably familiar with their customers in the B2B market. This is a wonderful asset, though it does come with one drawback: problems tend to surface less quickly in warm relationships. As mentioned earlier, your customers may feel reluctant to provide unsolicited feedback about your product, service, or the handling thereof. A personal contact moment in the form of a call is, therefore, extremely valuable. One of the goals we pursue with outsourcing customer service is to build and maintain warm relationships with your customers.
Outsourcing customer service for new customers
Outsourcing customer service also adds significant value for new customers with whom you wish to build a warm relationship. The last thing they want is to feel like just another number. With calls, they feel seen and heard, strengthening their trust in your company and increasing the chance of gaining more business from this customer.
Improving reviews and referrals
Customer experiences are more important now than ever. Potential customers value word-of-mouth referrals more than ever when making important purchase decisions. By outsourcing your customer service and having Flexxvoice conduct calls, you encourage positive reviews from your customers, instill confidence in others, and encourage repeat business. Outsourcing your customer service truly delivers value on both ends!
Please make an appointment today with one of our account managers to learn more about the options for outsourcing your customer service with Flexxvoice.
